Professional Emails Quiz

1 Why is email communication particularly important to master in professional settings?

It's the newest form of communication It's used in every field to communicate with colleagues, supervisors, and clients It's easier than other forms of communication It's only used for informal communication

Correct Answer: B - It's used in every field to communicate with colleagues, supervisors, and clients

The chapter states that "Email communication is used in every field. It is one of the most common ways you will send messages to colleagues, supervisors, and clients. These are all people you want to make a good impression on."

2 According to Indeed.com's Career Guide, which of the following is NOT one of the four qualities of professional email communication?

Be friendly Be clear Be lengthy Be actionable

Correct Answer: C - Be lengthy

The four qualities mentioned are: Be friendly, Be clear, Be concise (not lengthy), and Be actionable. Being concise means being brief and to the point, which is the opposite of being lengthy.

3 When identifying the purpose of your email, which question should you NOT ask yourself?

What specifically are you trying to accomplish? How would you like your recipient to respond? What is your ideal outcome in this interaction? How long should the email be?

Correct Answer: D - How long should the email be?

The chapter lists three key questions for identifying purpose: What specifically are you trying to accomplish? How would you like your recipient to respond? What is your ideal outcome? Email length is about format, not purpose.

4 When considering your audience, which of these is the most important question to ask?

How busy is this person? What is my professional relationship to the recipient? How old is this person? What time zone are they in?

Correct Answer: B - What is my professional relationship to the recipient?

The chapter lists key audience questions including "What is my professional relationship to the recipient?" This determines the appropriate tone and level of formality for your communication.

5 What are the five components of professional email format in order?

Subject Line, Salutation, Body, Closing, Salutation & Signature Greeting, Subject, Body, Closing, Name To, From, Subject, Message, Signature Header, Introduction, Body, Conclusion, Footer

Correct Answer: A - Subject Line, Salutation, Body, Closing, Salutation & Signature

The chapter clearly outlines the five components: Subject Line (short headline), Salutation (greeting), Body (1-2 paragraphs with your message), Closing (how to continue communication), and Salutation & Signature (goodbye and your information).

6 In the example email, what position is Chell applying for?

Data Engineer Test Coordinator Research Assistant Lab Technician

Correct Answer: B - Test Coordinator

In the example, Chell writes "Thank you for your consideration of me in the role of Test Coordinator at your incredible organization" and later mentions "see if I might be a good fit for the Test Coordinator position." Data Engineer is listed as her current title in the signature.

7 What does the example email's closing paragraph accomplish?

Provides additional qualifications Asks for a specific salary Indicates availability for follow-up contact Lists references

Correct Answer: C - Indicates availability for follow-up contact

The closing states "I'd love to follow up and see if I might be a good fit for the Test Coordinator position. I'd be available by phone or in person anytime during the next two weeks." This shows how to continue the communication and demonstrates availability.

8 According to email etiquette guidelines, how should you approach the tone of professional emails?

Write as if texting a friend Speak as though you were in the classroom, courtroom, or on the news Use very casual language Write in a conversational, informal style

Correct Answer: B - Speak as though you were in the classroom, courtroom, or on the news

The chapter states that "Email is almost always formal communication, make sure to speak to the recipient as though you were in the classroom, the courtroom, or on the news." This emphasizes the formal, professional tone required.

9 Which of the following is NOT mentioned as an important email etiquette practice?

Proofread for convention errors Double check the recipient's name spelling Use colorful fonts and backgrounds Get a professional email address

Correct Answer: C - Use colorful fonts and backgrounds

The chapter mentions proofreading, double-checking recipient details and attachments, and getting a professional email address and signature. Using colorful fonts and backgrounds is not mentioned and would likely be unprofessional.

10 What is the main reason the chapter emphasizes being careful with email communication?

Emails can be forwarded to others It's easy to be misunderstood in this form of communication Emails are permanent records Email is monitored by employers

Correct Answer: B - It's easy to be misunderstood in this form of communication

The chapter specifically states: "Unfortunately, it's easy to be misunderstood in this form of communication." This is why learning proper format, purpose/audience awareness, and etiquette is so important for professional email success.